I meet many talented local artists, makers and people who aspire to or have just set up their own creative business. I have met lots of them since I started my own business five years ago – but also before that in my previous job as marketing/audience development consultant in the arts sector. Most of them are women, trying to build a business that will fit around their family. I am no different. And we all struggle with the same question: how do we best promote what we do and where?
I have always worked on a shoestring budget, or actually no budget at all and have somehow managed to get my business name known and steadily grow my business. How did I do this? Don’t get me wrong – I have have so much to learn and improve in how I run and promote my business – you live and learn and fall and get back up – but today I will share some of the things that have helped me promote my business online and ‘get my name out there’ in the first years of setting up.
1. Be social
Before we get into the online bit, here is tip one: networking is very important, both online and offline. Knowing lots of people helps. Go to local business events, workshops, talks. Speak to people, exchange business cards, ask questions. Chances are you will always come away with at least one new idea, useful contact or bit of info that will help you move forward. Not everyone is comfortable introducing themselves to new people at such events, but just remember that people are all there for the same reasons: they want to learn something new and meet new people. So don’t be shy, because you have something pretty cool to talk about: your business.
Online marketing means you have to be on social media – there is no way around it. But it is fun, mostly free (with a much bigger effect than any paid advertising will ever have) and with the right approach it can really make your brand and product stand out and reach a big audience.Yes, it can be all consuming and rather addictive even, but if you choose your accounts wisely and set dedicated time aside to update them regularly (or use an app like hootsuite to schedule posts and update them all simultaneously for you), then it is not so daunting.
I won’t go into the detail of every social media platform, as most of you are on it already and plenty info can be found on the internet, but it seems that Facebook and Twitter are still the most popular. On Facebook you can easily set up a Page for your business, sharing news and photos, videos and links. Nina’s Apartment currently has just under 5,000 Likes which didn’t happen overnight but grew through being engaging, entertaining – paying for some posts every now and then (you can boost a post to reach more people for not too much money if you have something very important you want to share) and just generally being active on it. I love Facebook and the interaction with customers and ‘Likers’ and it is also pretty easy now to integrate apps such as the Mailchimp newsletter and Shopify (the online shop system I have used).
Twitter is very different for example, with the added challenge of saying something worth reading in only 140 characters. However, I find Twitter particularly useful for following professionals, journalists and bloggers in the industry. If you are active on Twitter and start to reply to tweets by people you want to connect with (or be seen by), it is not too difficult to all of a sudden be speaking to a celebrity! That’s the beauty of social media – the formal barriers are not there and people are generally more easily approachable. And so should you be.
2. Be human
Social media is about showing the human face behind your business. It is about connecting with your customers, lowering the threshold, having a conversation. Smile, be nice, be yourself. Your website can be more static and informative – your social media activity however should be fun. An informal, friendly voice talking about what you do and why you do it, rather than a one-way stream of information about opening hours and what you have on offer this week. Listening to people as much as talking to them (and not at them – get it?) is a helpful way to find out what your customers need and think of your business. The ultimate goal of being on social media is to make people want to be part of what you do, to love your brand and tell others about it. Because once you get the ball rolling, social media really is ‘word of mouth on steroids’.
3. Be consistent
To establish your business name and brand (and remember, a ‘brand’ is not just a logo, it is the whole package: from type font to customer service!) you want to create recognition. A consistent use of logo, colours, images, type font and tone of voice are therefore pretty important in order to come across as someone who knows what she’s doing. Decide how you want to be seen, what look or style you want to portray and stick with it across all of your marketing. It will make your material online and offline look professional, coherent and recognisable.
4. Be pretty
I am not talking about your looks here. I mean the way your business is portrayed in everything you put out. If you design or craft things you want to sell or get seen, make sure your photography is up to scratch too – and consistent. Ever been on Etsy? You are probably drawn to those pictures that are really making the product stand out: white back ground, no clutter, beautiful styling. Keep this in mind when taking photos of your own products. Don’t make things too complicated though, just use what you have already and your imagination. I take all photos on my iphone 5, usually against the same concrete wall background (consistency!), then editing them with the built in image app or putting filters on them in Instagram. There are lots of great free mobile apps available too to turn photos into videos / slideshows, add text, or turn them into collages. All very useful to make your product look pretty and draw attention to your business on social media.
5. Be everywhere
Having an actual website is still a good idea, despite having your social media accounts. A website is your base, your home, the place where all your social media leads back to. This can be an online shop or a blog (my website/blog is built on WordPress) or a professionally built website – that is up to you. But everything you put out on social media should lead back to the base. And make sure you can be found. Paying a bit on Google Adwords is worth it if you want to drive people to an online store or actual local shop with an address. There is an awful lot to learn about Search Engine Optimisation (SEO) which I am still learning more about. Basics? Pay attention to all descriptions, words you use in titles, image captions, links – and get others to link back to your website too.
An email newsletter is a great tool to directly contact your customers. Collecting email addresses is therefore a good idea next time you are at an event or fair. Apps Like Mailchimp are free and easy to use and make your newsletters look professional and attractive. These apps also offer very useful insights in who opens and clicks on links, telling you a lot about those people who are most interested in what you do.
As for social media, pick a few social platforms that you like and are happy to commit to on ideally a daily basis – yes you need to post frequently! My opinion on what social media work best? Facebook is great for building a local audience, getting your posts shared, talking to your customers, promoting your product and sometimes finding a buyer for it. Twitter is great for following people in the industry and connecting with professionals – and so is LinkedIn.
Pinterest…oh Pinterest. My favourite! Great for inspiration and highly addictive, but it can also be another tool for yourself to promote your products/business – linking back to your website. Did you know that red items photographed against a white background are the most ‘pinned’ images on Pinterest? Together with those that contain text? I know, so much to learn.
Instagram, another favourite of mine, has the benefit that any photo can be made to look pretty cool with the available filters. Instagram is great to feature your products but you can also share fun, informal photos of yourself at work or the things that matter to you, finding like-minded people all over the world, fellow creatives and also get (local) people to follow what you do. Basically, it is just another platform to show off what you do and build your reputation. I know a lot of people who successfully use Youtube or Vimeo as well to boost their reputation and follower numbers. How about creating little ‘how-to’ videos or demos about what you do? Or a tour around your shop or studio? Videos have the added bonus of rating higher on Facebook, reaching more people.
Last but not least: start a blog. Don’t like writing? Just post beautiful pictures. A blog is another way of creating a following and adding something to the online mix. It is something I personally love doing and am committed to. I love writing. I blog about my business, but also about interior design in general, the styles I like, things that inspire me, etc. The goal of my blog is to provide a beautiful, entertaining and informative site that people like looking at and reading – with the additional opportunity for them to buy my products/services if they feel inspired and want to find something beautiful for their home. So I am not trying to flog my products and services constantly – because that would be plain annoying – but rather aim to offer an attractive ‘package’ that hopefully makes people want to come back to again and again because they like hanging out with me and my brand. And that is the key in all social media: be social, not pushy. And just be yourself.
For small creative startup businesses
Feeling inspired and want to learn more? You can now book a 1:1 surgery with Nina Eggens of Nina’s Apartment. Nina has over fifteen years experience working in marketing and pr in the creative sector – plus she knows first hand what it is like to start a creative business from scratch. She is passionate about helping others start up their own creative businesses and can help you feel more confident in promoting yourself and your products online and offline. A 90 minute session costs £45 and could include an online marketing ‘health check’, practical help in setting up social media accounts or simply the opportunity to ask lots of burning questions about promoting what you do and what to do next in your journey of setting up your business.